# Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 04:12 UTC · Resolved: 2026-10-23 06:57 UTC · Duration: 2.8 h
- Updates: 4 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.twilio.com/incidents/bjzyrf5tqn0t](https://status.twilio.com/incidents/bjzyrf5tqn0t)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-23 04:12 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 04:36 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-23 04:56 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-23 06:57 UTC: The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.

## Rewindex changes for this incident

- 2026-10-23 04:43 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia](https://rewindex.com/change/r8465946c4004d5.md)
- 2026-10-23 05:04 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia](https://rewindex.com/change/rd6090345eb855c.md)
- 2026-10-23 07:04 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia](https://rewindex.com/change/r9246f58940b86b.md)


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Canonical: https://rewindex.com/company/twilio/incidents/bjzyrf5tqn0t · Markdown: https://rewindex.com/company/twilio/incidents/bjzyrf5tqn0t.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/bjzyrf5tqn0t · Generated 2026-10-24T11:24:54.919Z