Companies/Twilio/Incidents

Twilio: United States and Canada Twilio SMS and MMS Maintenance

Affected components: CARRIER NETWORK - MMS Long Code, North AmericaCARRIER NETWORK - MMS Short Code, North AmericaCARRIER NETWORK - MMS Toll-Free, North AmericaCARRIER NETWORK - SMS Long Code, North AmericaCARRIER NETWORK - SMS Short Code, North AmericaCARRIER NETWORK - SMS Toll-Free, North AmericaMMS Long Code, North AmericaMMS Long Code, North AmericaMMS Short Code, North AmericaMMS Toll-Free, North AmericaMMS Toll-Free, North AmericaSMS Long Code, North AmericaSMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North AmericaZIPWHIP MESSAGING - MMS Long Code, North AmericaZIPWHIP MESSAGING - MMS Toll-Free, North AmericaZIPWHIP MESSAGING - SMS Long Code, North AmericaZIPWHIP MESSAGING - SMS Toll-Free, North America

Timeline of updates

1. scheduled2026-09-04 07:23 UTC

   Twilio is conducting a planned maintenance from 14 October 2026 at 20:00 PDT until 15 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.

2. in progress2026-10-15 03:00 UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

3. completed2026-10-15 07:00 UTC

   The scheduled maintenance has been completed.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

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