Telnyx: Telnyx’s Support AI Assistant (TAIA) — Service interruption
Affected components: Telnyx's Support AI Assistant (TAIA)
Timeline of updates
- investigating
Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026.
- resolved
Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026.
This issue has been resolved.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on status.telnyx.com (opens in new tab).