# Telnyx: Telnyx’s Support AI Assistant (TAIA) — Service interruption

> Telnyx status incident “Telnyx’s Support AI Assistant (TAIA) — Service interruption” on 2026-11-03: impact major (vendor’s label), 58 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/telnyx/incidents/01M6GZFWEGCET3WHSR44SH6C6R
Last updated: 2026-11-03T16:36:18Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-11-03 14:15 UTC · Resolved: 2026-11-03 15:13 UTC · Duration: 58 min
- Updates: 2 · Affected components: Telnyx's Support AI Assistant (TAIA)
- [Vendor status page: https://status.telnyx.com/incidents/01M6GZFWEGCET3WHSR44SH6C6R](https://status.telnyx.com/incidents/01M6GZFWEGCET3WHSR44SH6C6R)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)

## Timeline of updates

- **investigating** 2026-11-03 15:12 UTC: Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026.
- **resolved** 2026-11-03 15:13 UTC: Customers interacting with Telnyx’s Support AI Assistant through the chat or email widget may have observed error responses between 14:15 and 15:00 UTC on November 3, 2026. This issue has been resolved.

## Rewindex changes for this incident

- 2026-11-03 14:15 UTC: [Major incident: Telnyx’s Support AI Assistant (TAIA) — Service interruption](https://rewindex.com/change/iae9fa72498a6c4.md)


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Canonical: https://rewindex.com/company/telnyx/incidents/01M6GZFWEGCET3WHSR44SH6C6R · Markdown: https://rewindex.com/company/telnyx/incidents/01M6GZFWEGCET3WHSR44SH6C6R.md · JSON: https://rewindex.com/api/v1/companies/telnyx/incidents/01M6GZFWEGCET3WHSR44SH6C6R · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T16:36:18.788Z