Companies / Substack / incidents

Substack: Elevated Error Rates

Impact: majorStatus: resolvedStarted Resolved (29 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Substack reported a major outage with elevated error rates on its websites and mobile application, starting 2024-12-13 16:21 UTC and resolved at 2024-12-13 16:50 UTC (computed duration: 28 min). Services were fully available by 16:28 UTC; listed components included Email delivery, Push Notifications, Subscription invoice processing, Custom domains, Substack.com, Substack publications and Writer dashboards.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Writer dashboardsEmail deliveryPush NotificationsSubscription invoice processingSubstack publicationsSubstack.comCustom domains

Timeline of updates

  1. monitoring

    We are experiencing an outage, but we are recovering.

  2. identified

    We are currently experiencing an elevated error rate to Substack web sites and through our mobile application, but are seeing recovery. We are continuing to work toward mitigation.

  3. monitoring

    Substack services are fully available. We are continuing to monitor.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Substack profile · Recent Substack incidents · Markdown · JSON