# Substack: Elevated Error Rates

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-13 16:21 UTC · Resolved: 2024-12-13 16:50 UTC · Duration: 29 min
- Updates: 4 · Affected components: Writer dashboards, Email delivery, Push Notifications, Subscription invoice processing, Substack publications, Substack.com, Custom domains
- [Vendor status page: https://stspg.io/91pb7l36ltyt](https://stspg.io/91pb7l36ltyt)
- [Company: Substack](https://rewindex.com/company/substack.md)

## Summary

Substack reported a major outage with elevated error rates on its websites and mobile application, starting 2024-12-13 16:21 UTC and resolved at 2024-12-13 16:50 UTC (computed duration: 28 min). Services were fully available by 16:28 UTC; listed components included Email delivery, Push Notifications, Subscription invoice processing, Custom domains, Substack.com, Substack publications and Writer dashboards. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2024-12-13 16:21 UTC: We are experiencing an outage, but we are recovering.
- **identified** 2024-12-13 16:25 UTC: We are currently experiencing an elevated error rate to Substack web sites and through our mobile application, but are seeing recovery. We are continuing to work toward mitigation.
- **monitoring** 2024-12-13 16:28 UTC: Substack services are fully available. We are continuing to monitor.
- **resolved** 2024-12-13 16:50 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-12-13 16:21 UTC: [Major incident: Elevated Error Rates](https://rewindex.com/change/i2d80689a8945b3.md)


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Canonical: https://rewindex.com/company/substack/incidents/nm689sn40ldv · Markdown: https://rewindex.com/company/substack/incidents/nm689sn40ldv.md · JSON: https://rewindex.com/api/v1/companies/substack/incidents/nm689sn40ldv · Generated 2026-10-18T09:34:26.393Z