Statuspage: Authentication failures impacting multiple Atlassian Cloud products
Timeline of updates
- resolved
On May 31, 2021, between 5:43 AM and 7:05 AM UTC, a number of Jira Software, Jira Service Management, Jira Work Management, Confluence, Bitbucket, Trello, Opsgenie and Statuspage customers were unable to login into their Atlassian accounts. Additionally, Jira Service Management customer accounts could not login to the Customer portal during that period. The event was triggered by an outage in one of Atlassian’s 3rd party authentication providers. Atlassian detected the incident within four minutes by our automated monitoring systems. We then mitigated the issue by disabling the problematic feature with our third party provider, and followed that with a fix deployed by our third party provider. These mitigations put our systems in a known good state. The total time to resolution was about 1 hour and 22 minutes.
From Statuspage’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on metastatuspage.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Statuspage, started 2021-05-31 12:43 UTC, resolved after 0 min, 1 update(s).
- Title
- Authentication failures impacting multiple Atlassian Cloud products
- Vendor
- Statuspage
- Date
- URL
- https://rewindex.com/company/statuspage/incidents/2txpq5h8s399
Statuspage profileRecent Statuspage incidentsAll outages on May 31, 2021Statuspage in May 2021MarkdownJSON