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Squarespace: Connectivity issues on sites with legacy DNS settings

No impact listedStatus: resolvedStarted Resolved (8.3 h)1 updatestatus.squarespace.com (opens in new tab)

Timeline of updates

  1. resolved

    Our network provider has restored redundancy on the affected circuits. This incident has been resolved. We urge you to review your settings at https://support.squarespace.com/hc/en-us/articles/206541757-Checking-your-domain-mapping-records (opens in new tab) to ensure that you are never affected by this type of issue with a legacy IP range. Squarespace 5 customers should refer to https://5help.squarespace.com/hc/en-us/articles/204963858 (opens in new tab).

From Squarespace’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.squarespace.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Squarespace, started 2016-09-10 12:48 UTC, resolved after 8.3 h, 1 update(s).

Title
Connectivity issues on sites with legacy DNS settings
Vendor
Squarespace
Date
URL
https://rewindex.com/company/squarespace/incidents/6tf6bmfstd47

Squarespace profileRecent Squarespace incidentsAll outages on September 10, 2016Squarespace in September 2016MarkdownJSON