Companies / Sprout Social / incidents

Sprout Social: Meta Connection Issue

Affected components: Sprout Social APISprout Social Web Application

Timeline of updates

1. investigating2026-09-16 09:49 UTC

   As of September 16, 9:20 AM CEST. Sprout is currently experiencing issues connecting with Meta. As a result, some customers may see delays in Inbox messages, reporting disruptions, and failed posts to Meta channels. Our engineering team is actively investigating the issue, and we will provide updates as soon as more information is available.

2. investigating2026-09-16 09:50 UTC

   We are continuing to investigate this issue.

3. investigating2026-09-16 13:12 UTC

   Our team is actively working on this issue and will share updates as soon as we have them. In the meantime, a quick step on Meta's end might restore your connection right away. Meta is currently asking some users to accept a new policy. Please log into your Meta Business Suite at https://business.facebook.com/ and check for any alerts or popups. If you see a prompt asking you to agree to this policy, accepting it may immediately reconnect your profile to Sprout. Thank you for your patience while we work on this!

4. investigating2026-09-17 20:17 UTC

   We are continuing to investigate this issue.

5. resolved2026-09-17 20:21 UTC

   This issue has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sprout Social profile · Recent Sprout Social incidents · Markdown · JSON