Companies/Speechmatics/Incidents

Speechmatics: Management Platform - Service credits applied incorrectly

Affected components: Management Platform (mp.speechmatics.com)

Timeline of updates

1. investigating2026-08-03 09:22 UTC

   We are aware of an issue with service credits for July. Some customers may see larger than expected bills. Our team is working to identify the source of the issue and affected customers. We apologise for any inconvenience.

2. identified2026-08-03 09:30 UTC

   The issue has been identified and a fix is being implemented.

3. identified2026-08-03 11:25 UTC

   We are continuing to work on a fix for this issue.

4. resolved2026-08-03 15:32 UTC

   We have fixed the problem and issued refunds to the affected customers. Please email support if you still believe you are having issues. Once again, we're sorry for any inconvenience caused by this issue.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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