# Speechmatics: Management Platform - Service credits applied incorrectly

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-03 09:22 UTC · Resolved: 2026-08-03 15:32 UTC · Duration: 6.2 h
- Updates: 4 · Affected components: Management Platform (mp.speechmatics.com)
- [Vendor status page: https://stspg.io/qd905dj4s04t](https://stspg.io/qd905dj4s04t)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2026-08-03 09:22 UTC: We are aware of an issue with service credits for July. Some customers may see larger than expected bills. Our team is working to identify the source of the issue and affected customers. We apologise for any inconvenience.
- **identified** 2026-08-03 09:30 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-08-03 11:25 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2026-08-03 15:32 UTC: We have fixed the problem and issued refunds to the affected customers. Please email support if you still believe you are having issues. Once again, we're sorry for any inconvenience caused by this issue.


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Canonical: https://rewindex.com/company/speechmatics/incidents/qx5vbxl0hb2r · Markdown: https://rewindex.com/company/speechmatics/incidents/qx5vbxl0hb2r.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/qx5vbxl0hb2r · Generated 2026-10-19T21:09:23.054Z