Companies/Speechmatics/Incidents

Speechmatics: Batch SaaS USA - Degraded performance

Affected components: Batch SaaS - US1Batch SaaS - US - Batch SaaS - US1

Timeline of updates

1. investigating2025-02-27 14:25 UTC

   We have identified an issue with our Batch SaaS USA where some users may experience slower processing of jobs. The issue has been identified and we are working on the resolution

2. identified2025-02-27 16:29 UTC

   The root cause has been identified and our engineering teams are working on a solution.

3. monitoring2025-02-27 18:24 UTC

   The performance issues in processing jobs has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

4. resolved2025-02-28 08:17 UTC

   We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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