# Speechmatics: Batch SaaS USA - Degraded performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-02-27 14:25 UTC · Resolved: 2025-02-28 08:17 UTC · Duration: 18 h
- Updates: 4 · Affected components: Batch SaaS - US1, Batch SaaS - US - Batch SaaS - US1
- [Vendor status page: https://stspg.io/btr4gchfl416](https://stspg.io/btr4gchfl416)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2025-02-27 14:25 UTC: We have identified an issue with our Batch SaaS USA where some users may experience slower processing of jobs. The issue has been identified and we are working on the resolution
- **identified** 2025-02-27 16:29 UTC: The root cause has been identified and our engineering teams are working on a solution.
- **monitoring** 2025-02-27 18:24 UTC: The performance issues in processing jobs has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- **resolved** 2025-02-28 08:17 UTC: We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.


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Canonical: https://rewindex.com/company/speechmatics/incidents/pwjlbdf9s75m · Markdown: https://rewindex.com/company/speechmatics/incidents/pwjlbdf9s75m.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/pwjlbdf9s75m · Generated 2026-10-19T21:09:11.287Z