Companies/Speechmatics/Incidents

Speechmatics: RT Cloud US - Elevated connect time

Affected components: Realtime SaaS - USRT Cloud US

Timeline of updates

1. monitoring2025-04-07 08:41 UTC

   We are experiencing degraded performance in our USA region. Between 01:00 GMT to 06:00 GMT a subset of requests from customers may have seen elevated connect time to our service due to network issues in USA cloud region. We have applied a mitigation and restored service to normal level. We will continue to monitor the situation for any changes. We apologise for any inconvenience.

2. monitoring2025-04-07 10:12 UTC

   We are continuing to monitor for any further issues.

3. monitoring2025-04-07 12:24 UTC

   We are continuing to monitor for any further issues.

4. monitoring2025-04-07 13:50 UTC

   We are continuing to monitor for any further issues.

5. resolved2025-04-07 15:10 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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