Companies/Speechmatics/Incidents

Speechmatics: RT Cloud US - Elevated connect time

Affected components: Realtime SaaS - USRT Cloud US

Timeline of updates

1. identified2024-08-06 09:59 UTC

   We’re currently experiencing degraded performance in our USA region. Customers may see elevated connect time to our service due to increased traffic in USA. We have applied a mitigation and restored service to normal level. We will continue to monitor the situation for any changes. We apologise for any inconvenience.

2. monitoring2024-08-06 11:50 UTC

   The performance issues in RT Cloud US has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

3. monitoring2024-08-06 12:18 UTC

   We are continuing to monitor for any further issues.

4. resolved2024-08-06 14:16 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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