# Speechmatics: RT Cloud US - Elevated connect time

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-08-06 09:59 UTC · Resolved: 2024-08-06 14:16 UTC · Duration: 4.3 h
- Updates: 4 · Affected components: Realtime SaaS - US, RT Cloud US
- [Vendor status page: https://stspg.io/4tnr6nnrck6s](https://stspg.io/4tnr6nnrck6s)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **identified** 2024-08-06 09:59 UTC: We’re currently experiencing degraded performance in our USA region. Customers may see elevated connect time to our service due to increased traffic in USA. We have applied a mitigation and restored service to normal level. We will continue to monitor the situation for any changes. We apologise for any inconvenience.
- **monitoring** 2024-08-06 11:50 UTC: The performance issues in RT Cloud US has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.
- **monitoring** 2024-08-06 12:18 UTC: We are continuing to monitor for any further issues.
- **resolved** 2024-08-06 14:16 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/speechmatics/incidents/63rlnvjm5h45 · Markdown: https://rewindex.com/company/speechmatics/incidents/63rlnvjm5h45.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/63rlnvjm5h45 · Generated 2026-10-19T21:09:08.332Z