Companies/Speechmatics/Incidents

Speechmatics: Degraded service in billing reporting

Affected components: Portal (portal.speechmatics.com)

Timeline of updates

1. investigating2026-04-10 11:58 UTC

   We are currently investigating an issue with our billing service which may delay usage appearing on the Billing page in the portal.

2. investigating2026-04-10 11:59 UTC

   We are continuing to investigate this issue.

3. monitoring2026-04-10 15:31 UTC

   A fix has been implemented and we are monitoring the results. Usage in the Billing page may still be delayed for some users.

4. monitoring2026-04-14 10:47 UTC

   Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.

5. resolved2026-04-16 09:14 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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