# Speechmatics: Degraded service in billing reporting

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-10 11:58 UTC · Resolved: 2026-04-16 09:14 UTC · Duration: 6 d
- Updates: 5 · Affected components: Portal (portal.speechmatics.com)
- [Vendor status page: https://stspg.io/htlvfbtvv2l1](https://stspg.io/htlvfbtvv2l1)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2026-04-10 11:58 UTC: We are currently investigating an issue with our billing service which may delay usage appearing on the Billing page in the portal.
- **investigating** 2026-04-10 11:59 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-04-10 15:31 UTC: A fix has been implemented and we are monitoring the results. Usage in the Billing page may still be delayed for some users.
- **monitoring** 2026-04-14 10:47 UTC: Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.
- **resolved** 2026-04-16 09:14 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/speechmatics/incidents/56hx02g938mh · Markdown: https://rewindex.com/company/speechmatics/incidents/56hx02g938mh.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/56hx02g938mh · Generated 2026-10-19T21:10:02.068Z