Companies/SparkPost/Incidents

SparkPost: Data processing delays for SparkPost customers - US and EU regions

Affected components: Metrics API - Metrics API - USAMetrics API - USASparkPost Application - USASparkPost Application (WebUI) - SparkPost Application - USASparkPost Application - EUROPESparkPost Application (WebUI) - SparkPost Application - EUROPEMetrics API - EUROPEMetrics API - Metrics API - EUROPE

Timeline of updates

1. investigating2025-12-05 19:16 UTC

   Our data processing services are running behind; some customers may see a delay of data available via the: - SparkPost App (webUI): Signals Reports - Events API - Metrics API Message injection and outbound message delivery are not impacted - all messages are flowing as expected.

2. identified2025-12-05 20:24 UTC

   The issue has been identified and a fix is being implemented.

3. identified2025-12-05 21:43 UTC

   Metrics API is fully caught up. We are continuing work to restore full data availability in the UI.

4. resolved2025-12-05 22:23 UTC

   The incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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