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SparkPost: Longer than expected delays

MinorStatus: resolvedStarted Resolved (2.0 h)4 updatesstspg.io (opens in new tab)

Affected components: SMTP Delivery (Outbound Message Delivery) - SMTP Delivery - USASMTP Delivery - USASMTP Delivery - EUROPESMTP Delivery (Outbound Message Delivery) - SMTP Delivery - EUROPE

Timeline of updates

  1. investigating

    Messages that have failed initial delivery and are in a delayed state are taking longer than expected to resend. Only messages injected via SMTP and in a delayed state are effected.

  2. identified

    The issue has been identified and the fix has been deployed.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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