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CompaniesSnykIncidents

Snyk: Snyk Support portal degradation

MinorStatus: resolvededitedStarted Resolved (6.1 h)3 updatesstatus.snyk.io (opens in new tab)

Affected components: Snyk Support - support.snyk.io - Support Portal

Timeline of updates

  1. identified

    Snyk Support portal is experiencing a degradation of service.
    Users may not be able to log in to the portal at support.snyk.io to create or view support cases.
    Other options to create support cases may also be impacted.
    We have identified that this appears to be due to a related incident on the 3rd party provider. We will monitor and provide updates as they are available.

  2. monitoring

    The 3rd party provider has implemented a fix, and initial testing indicates that it is successful.
    The Snyk Support portal should now be available, however we'll keep monitoring for a short period to ensure full service is maintained

  3. resolved

    There have been no further interruptions to our service, declaring the incident as resolved.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.snyk.io (opens in new tab).

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