# Snyk: Snyk Support portal degradation

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 03:56 UTC · Resolved: 2026-10-23 10:02 UTC · Duration: 6.1 h
- Updates: 3 · Affected components: Snyk Support - support.snyk.io,  - Support Portal
- [Vendor status page: https://status.snyk.io/incidents/n6w5h2dxvbd6](https://status.snyk.io/incidents/n6w5h2dxvbd6)
- [Company: Snyk](https://rewindex.com/company/snyk.md)

## Timeline of updates

- **identified** 2026-10-23 03:56 UTC: Snyk Support portal is experiencing a degradation of service. Users may not be able to log in to the portal at support.snyk.io to create or view support cases. Other options to create support cases may also be impacted. We have identified that this appears to be due to a related incident on the 3rd party provider. We will monitor and provide updates as they are available.
- **monitoring** 2026-10-23 06:20 UTC: The 3rd party provider has implemented a fix, and initial testing indicates that it is successful. The Snyk Support portal should now be available, however we'll keep monitoring for a short period to ensure full service is maintained
- **resolved** 2026-10-23 10:02 UTC: There have been no further interruptions to our service, declaring the incident as resolved.

## Rewindex changes for this incident

- 2026-10-23 06:23 UTC: [Incident updated: Snyk Support portal degradation](https://rewindex.com/change/ra0eb138933f4ff.md)
- 2026-10-23 10:03 UTC: [Incident updated: Snyk Support portal degradation](https://rewindex.com/change/r4278ea6bb6143f.md)


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Canonical: https://rewindex.com/company/snyk/incidents/n6w5h2dxvbd6 · Markdown: https://rewindex.com/company/snyk/incidents/n6w5h2dxvbd6.md · JSON: https://rewindex.com/api/v1/companies/snyk/incidents/n6w5h2dxvbd6 · Generated 2026-10-24T11:11:30.393Z