Search

Companies / Snowflake / incidents

Snowflake: INC0154408

Impact: majorStatus: postmortemStarted Resolved (3 d)5 updatesSource: stspg.io (opens in new tab)
Summary

Snowflake’s major incident prevented customers from viewing or managing Native Apps on Snowsight’s "Apps" page; app execution and other Snowflake features were unaffected. A recent Snowsight UI update introduced the code issue. The incident started at 2026-03-27 18:34 UTC and was resolved at 2026-03-30 21:38 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Azure - West US 2 (Washington) - Developer ToolsDeveloper ToolsAzure - East US 2 (Virginia) - Developer ToolsDeveloper ToolsAWS - Asia Pacific (Osaka) - Developer ToolsDeveloper ToolsAWS - Europe (Stockholm) - Developer ToolsDeveloper ToolsAzure - North Europe (Ireland) - Developer ToolsDeveloper ToolsAWS - Canada (Central) - Developer ToolsDeveloper ToolsAWS - US East (Commercial Gov-Virginia) - Developer ToolsDeveloper ToolsAWS - Asia Pacific (Tokyo) - Developer ToolsDeveloper ToolsAzure - Central India (Pune) - Developer ToolsDeveloper ToolsDeveloper ToolsGCP - US East 4 (N. Virginia) - Developer ToolsAzure - Southeast Asia (Singapore) - Developer ToolsDeveloper ToolsAWS - Africa (Cape Town) - Developer ToolsDeveloper ToolsAzure - Switzerland North (Zürich) - Developer ToolsDeveloper ToolsAzure - UAE North (Dubai) - Developer ToolsDeveloper ToolsDeveloper ToolsGCP - Middle East (Dammam) - Developer ToolsAWS - Europe (Frankfurt) - Developer ToolsDeveloper ToolsAWS - Asia Pacific (Sydney) - Developer ToolsDeveloper ToolsAzure - West Europe (Netherlands) - Developer ToolsDeveloper ToolsAWS - US East (Ohio) - Developer ToolsDeveloper ToolsAWS - US West (Oregon) - Developer ToolsDeveloper ToolsAzure - Central Korea (Seoul) - Developer ToolsDeveloper ToolsAWS - Asia Pacific (Jakarta) - Developer ToolsDeveloper ToolsAWS - Asia Pacific (Seoul) - Developer ToolsDeveloper ToolsDeveloper ToolsGCP - Europe West 3 (Frankfurt) - Developer ToolsAzure - Canada Central (Toronto) - Developer ToolsDeveloper ToolsAzure - Central US (Iowa) - Developer ToolsDeveloper ToolsAzure - Japan East (Tokyo, Saitama) - Developer ToolsDeveloper ToolsDeveloper ToolsGCP - Europe West 2 (London) - Developer ToolsDeveloper ToolsGCP - US Central 1 (Iowa) - Developer ToolsAWS - Europe (Ireland) - Developer ToolsDeveloper ToolsDeveloper ToolsGCP - Australia Southeast 2 (Melbourne) - Developer ToolsAzure - Sweden Central (Gävle) - Developer ToolsDeveloper ToolsAWS - Middle East (UAE) - Developer ToolsAWS - Europe (Paris) - Developer ToolsDeveloper ToolsAzure - South Central US (Texas) - Developer ToolsDeveloper ToolsAWS - South America (São Paulo) - Developer ToolsDeveloper ToolsAzure - Australia East (New South Wales) - Developer ToolsDeveloper ToolsAWS - Europe (Zürich) - Developer ToolsDeveloper ToolsAWS - Europe (London) - Developer ToolsDeveloper ToolsAWS - US East (N. Virginia) - Developer ToolsDeveloper ToolsAzure - UK South (London) - Developer ToolsDeveloper ToolsAWS - US West (Commercial Gov - Oregon) - Developer ToolsDeveloper ToolsAWS - GovCloud (US-East) - Developer ToolsDeveloper ToolsAzure - US Gov (Virginia) - Developer ToolsDeveloper ToolsAzure - Mexico (Central) - Developer ToolsDeveloper ToolsAWS - Asia Pacific (Mumbai) - Developer ToolsDeveloper ToolsAWS - GovCloud (US-West) - Developer ToolsDeveloper ToolsDeveloper ToolsGCP - Europe West 4 (Eemshaven) - Developer ToolsAWS GovCloud - DoD - Developer ToolsDeveloper ToolsAzure - East US (Virginia) - Developer ToolsDeveloper ToolsAWS - Asia Pacific (Singapore) - Developer ToolsDeveloper Tools

Timeline of updates

  1. identified

    <b>Current status:</b> We've identified an issue affecting the visibility of Native Apps listings within Snowsight, and we're developing and implementing a fix to restore service. We'll provide another update within 12 hours. <b>Customer experience:</b> Customers are unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features are not impacted. <b>ETA:</b> Our current estimate is that service will be restored within 12 hours. <b>Workaround:</b> While we're focused on remediation, please use SQL commands (e.g., SHOW APPLICATIONS) or search for apps using the Catalog > Database Explorer page to view and manage Native Apps. <b>Incident start time:</b> 00:00 UTC March 27, 2026

  2. identified

    <b>Current status:</b> We've determined a recent Snowsight UI update introduced a code issue that prevented Native Apps from being visible on the "Apps" page of Snowsight. The fix has finished rolling out to all but one region at 03:51 UTC on March 28, 2026. The rollout's progression is temporarily stalled in the remaining GCP - US East 4 (N. Virginia) region due to an infrastructure issue that we're investigating. Once that underlying infrastructure issue is mitigated, the fix will finish rolling out in that final region. We'll provide another update at 18:00 UTC on March 30, 2026. <b>Customer experience:</b> Customers may be unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features are not impacted. <b>ETA:</b> Service has been restored in all but one region. An ETA is not yet available for the remaining GCP - US East 4 (N. Virginia) region; we'll provide one as soon as possible. In the meantime, we recommend affected users in that region use the suggested workaround. <b>Workaround:</b> While we're focused on remediation, please use SQL commands (e.g., SHOW APPLICATIONS) or search for apps using the Catalog > Database Explorer page to view and manage Native Apps. <b>Incident start time:</b> 00:00 UTC March 27, 2026

  3. identified

    <b>Current status:</b> We've implemented the fix for this issue across all regions except GCP - US East 4, where we're working to complete the rollout of the fix. We'll continue to monitor the environment and provide another update by 18:00 UTC on March 31, 2026. <b>Customer experience:</b> Customers may be unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features are not impacted. <b>ETA:</b> The affected functionality has been restored in all but one region. An ETA is not yet available for the remaining GCP - US East 4 (N. Virginia) region; we'll provide one as soon as possible. In the meantime, we recommend affected users in that region use the suggested workaround. <b>Workaround:</b> While we're focused on remediation, please use SQL commands (e.g., SHOW APPLICATIONS) or search for apps using the Catalog > Database Explorer page to view and manage Native Apps. <b>Incident start time:</b> 00:00 UTC March 27, 2026

  4. resolved

    <b>Current status:</b> We've confirmed that the infrastructure issue delaying deployment of the fix to the GCP - US East 4 (N. Virginia) region was resolved, and we have monitored the environment to confirm that the affected functionality is now working as expected. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. <b>Customer experience:</b> Customers may have been unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features were not impacted. SQL commands (e.g., SHOW APPLICATIONS) or searching for apps using the Catalog > Database Explorer page could still be used to view and manage Native Apps. <b>Incident start time:</b> 00:00 UTC March 27, 2026 <b>Incident end time:</b> 05:55 UTC March 29, 2026 <b>Preliminary root cause:</b> A recent Snowsight release introduced a code issue that caused an error to occur when attempting to load application metadata within the Apps page. This prevented the page from rendering the list of installed applications as expected. A root cause analysis (RCA) document will be published within five business days.

  5. postmortem

    Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0154408](https://community.snowflake.com/s/article/INC0154408)

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Snowflake profile · Recent Snowflake incidents · Markdown · JSON