# Snowflake: INC0154408 - Impact (vendor’s label): major - Status: postmortem - Started: 2026-03-27 18:34 UTC · Resolved: 2026-03-30 21:38 UTC · Duration: 3 d - Updates: 5 · Affected components: Azure - West US 2 (Washington) - Developer Tools, Developer Tools, Azure - East US 2 (Virginia) - Developer Tools, Developer Tools, AWS - Asia Pacific (Osaka) - Developer Tools, Developer Tools, AWS - Europe (Stockholm) - Developer Tools, Developer Tools, Azure - North Europe (Ireland) - Developer Tools, Developer Tools, AWS - Canada (Central) - Developer Tools, Developer Tools, AWS - US East (Commercial Gov-Virginia) - Developer Tools, Developer Tools, AWS - Asia Pacific (Tokyo) - Developer Tools, Developer Tools, Azure - Central India (Pune) - Developer Tools, Developer Tools, Developer Tools, GCP - US East 4 (N. Virginia) - Developer Tools, Azure - Southeast Asia (Singapore) - Developer Tools, Developer Tools, AWS - Africa (Cape Town) - Developer Tools, Developer Tools, Azure - Switzerland North (Zürich) - Developer Tools, Developer Tools, Azure - UAE North (Dubai) - Developer Tools, Developer Tools, Developer Tools, GCP - Middle East (Dammam) - Developer Tools, AWS - Europe (Frankfurt) - Developer Tools, Developer Tools, AWS - Asia Pacific (Sydney) - Developer Tools, Developer Tools, Azure - West Europe (Netherlands) - Developer Tools, Developer Tools, AWS - US East (Ohio) - Developer Tools, Developer Tools, AWS - US West (Oregon) - Developer Tools, Developer Tools, Azure - Central Korea (Seoul) - Developer Tools, Developer Tools, AWS - Asia Pacific (Jakarta) - Developer Tools, Developer Tools, AWS - Asia Pacific (Seoul) - Developer Tools, Developer Tools, Developer Tools, GCP - Europe West 3 (Frankfurt) - Developer Tools, Azure - Canada Central (Toronto) - Developer Tools, Developer Tools, Azure - Central US (Iowa) - Developer Tools, Developer Tools, Azure - Japan East (Tokyo, Saitama) - Developer Tools, Developer Tools, Developer Tools, GCP - Europe West 2 (London) - Developer Tools, Developer Tools, GCP - US Central 1 (Iowa) - Developer Tools, AWS - Europe (Ireland) - Developer Tools, Developer Tools, Developer Tools, GCP - Australia Southeast 2 (Melbourne) - Developer Tools, Azure - Sweden Central (Gävle) - Developer Tools, Developer Tools, AWS - Middle East (UAE) - Developer Tools, AWS - Europe (Paris) - Developer Tools, Developer Tools, Azure - South Central US (Texas) - Developer Tools, Developer Tools, AWS - South America (São Paulo) - Developer Tools, Developer Tools, Azure - Australia East (New South Wales) - Developer Tools, Developer Tools, AWS - Europe (Zürich) - Developer Tools, Developer Tools, AWS - Europe (London) - Developer Tools, Developer Tools, AWS - US East (N. Virginia) - Developer Tools, Developer Tools, Azure - UK South (London) - Developer Tools, Developer Tools, AWS - US West (Commercial Gov - Oregon) - Developer Tools, Developer Tools, AWS - GovCloud (US-East) - Developer Tools, Developer Tools, Azure - US Gov (Virginia) - Developer Tools, Developer Tools, Azure - Mexico (Central) - Developer Tools, Developer Tools, AWS - Asia Pacific (Mumbai) - Developer Tools, Developer Tools, AWS - GovCloud (US-West) - Developer Tools, Developer Tools, Developer Tools, GCP - Europe West 4 (Eemshaven) - Developer Tools, AWS GovCloud - DoD - Developer Tools, Developer Tools, Azure - East US (Virginia) - Developer Tools, Developer Tools, AWS - Asia Pacific (Singapore) - Developer Tools, Developer Tools - [Vendor status page: https://stspg.io/z2618428w3cz](https://stspg.io/z2618428w3cz) - [Company: Snowflake](https://rewindex.com/company/snowflake.md) ## Summary Snowflake’s major incident prevented customers from viewing or managing Native Apps on Snowsight’s "Apps" page; app execution and other Snowflake features were unaffected. A recent Snowsight UI update introduced the code issue. The incident started at 2026-03-27 18:34 UTC and was resolved at 2026-03-30 21:38 UTC. _(machine-written, sol)_ ## Timeline of updates - **identified** 2026-03-27 18:34 UTC: \Current status:\ We've identified an issue affecting the visibility of Native Apps listings within Snowsight, and we're developing and implementing a fix to restore service. We'll provide another update within 12 hours. \Customer experience:\ Customers are unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features are not impacted. \ETA:\ Our current estimate is that service will be restored within 12 hours. \Workaround:\ While we're focused on remediation, please use SQL commands (e.g., SHOW APPLICATIONS) or search for apps using the Catalog \> Database Explorer page to view and manage Native Apps. \Incident start time:\ 00:00 UTC March 27, 2026 - **identified** 2026-03-28 05:30 UTC: \Current status:\ We've determined a recent Snowsight UI update introduced a code issue that prevented Native Apps from being visible on the "Apps" page of Snowsight. The fix has finished rolling out to all but one region at 03:51 UTC on March 28, 2026. The rollout's progression is temporarily stalled in the remaining GCP - US East 4 (N. Virginia) region due to an infrastructure issue that we're investigating. Once that underlying infrastructure issue is mitigated, the fix will finish rolling out in that final region. We'll provide another update at 18:00 UTC on March 30, 2026. \Customer experience:\ Customers may be unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features are not impacted. \ETA:\ Service has been restored in all but one region. An ETA is not yet available for the remaining GCP - US East 4 (N. Virginia) region; we'll provide one as soon as possible. In the meantime, we recommend affected users in that region use the suggested workaround. \Workaround:\ While we're focused on remediation, please use SQL commands (e.g., SHOW APPLICATIONS) or search for apps using the Catalog \> Database Explorer page to view and manage Native Apps. \Incident start time:\ 00:00 UTC March 27, 2026 - **identified** 2026-03-30 17:10 UTC: \Current status:\ We've implemented the fix for this issue across all regions except GCP - US East 4, where we're working to complete the rollout of the fix. We'll continue to monitor the environment and provide another update by 18:00 UTC on March 31, 2026. \Customer experience:\ Customers may be unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features are not impacted. \ETA:\ The affected functionality has been restored in all but one region. An ETA is not yet available for the remaining GCP - US East 4 (N. Virginia) region; we'll provide one as soon as possible. In the meantime, we recommend affected users in that region use the suggested workaround. \Workaround:\ While we're focused on remediation, please use SQL commands (e.g., SHOW APPLICATIONS) or search for apps using the Catalog \> Database Explorer page to view and manage Native Apps. \Incident start time:\ 00:00 UTC March 27, 2026 - **resolved** 2026-03-30 21:38 UTC: \Current status:\ We've confirmed that the infrastructure issue delaying deployment of the fix to the GCP - US East 4 (N. Virginia) region was resolved, and we have monitored the environment to confirm that the affected functionality is now working as expected. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. \Customer experience:\ Customers may have been unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features were not impacted. SQL commands (e.g., SHOW APPLICATIONS) or searching for apps using the Catalog \> Database Explorer page could still be used to view and manage Native Apps. \Incident start time:\ 00:00 UTC March 27, 2026 \Incident end time:\ 05:55 UTC March 29, 2026 \Preliminary root cause:\ A recent Snowsight release introduced a code issue that caused an error to occur when attempting to load application metadata within the Apps page. This prevented the page from rendering the list of installed applications as expected. A root cause analysis (RCA) document will be published within five business days. - **postmortem** 2026-04-06 18:28 UTC: Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \\(RCA\\) is available on the Snowflake Community site: \[https://community.snowflake.com/s/article/INC0154408\](https://community.snowflake.com/s/article/INC0154408) ## Rewindex changes for this incident - 2026-03-27 18:34 UTC: [Major incident: INC0154408](https://rewindex.com/change/i27352da17b2736.md) --- Canonical: https://rewindex.com/company/snowflake/incidents/xj5gygqqc5w8 · Markdown: https://rewindex.com/company/snowflake/incidents/xj5gygqqc5w8.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/xj5gygqqc5w8 · Generated 2026-10-18T09:59:02.566Z