Companies/Snowflake/Incidents

Snowflake: INC0114062

Timeline of updates

1. resolved2024-08-14 09:11 UTC

   Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers may have experienced delays or issues when accessing Snowflake services and features via Snowsight. The nature of the issue caused impact based on a user's geographic region and was not specific to a particular region in which a user or account was hosted. Symptoms included blank pages, error messages, or a spinning Snowflake logo. Incident start time: 23:06 UTC August 13, 2024 Incident end time: 07:30 UTC August 14, 2024 Preliminary root cause: An update intended to enhance Snowsight performance and reliability resulted in impact to the underlying mechanisms controlling access rendering a subset of users unable to log in to Snowsight. A root cause analysis (RCA) document will be published within seven business days.

From Snowflake’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.snowflake.com (opens in new tab).

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