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Snowflake: INC0157230

Affected components: AI and MLAWS - US West (Oregon) - AI and MLAI and MLAWS - Asia Pacific (Sydney) - AI and MLAI and MLAzure - Australia East (New South Wales) - AI and MLAI and MLAWS - Asia Pacific (Tokyo) - AI and ML

Timeline of updates

1. investigating2026-05-15 04:01 UTC

   <b>Current status:</b> We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. <b>Customer experience:</b> Customers hosted in the specified regions may experience Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may stop without an error message or may repeat without progressing.

2. monitoring2026-05-15 04:34 UTC

   <b>Current status:</b> We've identified and rolled back a Cortex Code update to resolve this issue. We'll continue to monitor the environment until we're confident all services are functioning properly. <b>Customer experience:</b> Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing. <b>Incident start time:</b> 22:50 UTC May 14, 2026 <b>Incident end time:</b> 04:05 UTC May 15, 2026 <b>Preliminary root cause:</b> A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing.

3. resolved2026-05-15 05:25 UTC

   <b>Current status:</b> We've monitored the environment and confirmed the rollback restored service. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. <b>Customer experience:</b> Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing. <b>Incident start time:</b> 22:50 UTC May 14, 2026 <b>Incident end time:</b> 04:05 UTC May 15, 2026 <b>Preliminary root cause:</b> A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing. A root cause analysis (RCA) document will be published within five business days.

4. postmortem2026-05-22 00:26 UTC

   Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0157230](https://community.snowflake.com/s/article/INC0157230)

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Snowflake profile · Recent Snowflake incidents · Markdown · JSON