# Snowflake: INC0157230

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2026-05-15 04:01 UTC · Resolved: 2026-05-15 05:25 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: AI and ML, AWS - US West (Oregon) - AI and ML, AI and ML, AWS - Asia Pacific (Sydney) - AI and ML, AI and ML, Azure - Australia East (New South Wales) - AI and ML, AI and ML, AWS - Asia Pacific (Tokyo) - AI and ML
- [Vendor status page: https://stspg.io/q88xjkqlybxf](https://stspg.io/q88xjkqlybxf)
- [Company: Snowflake](https://rewindex.com/company/snowflake.md)

## Timeline of updates

- **investigating** 2026-05-15 04:01 UTC: \<b\>Current status:\</b\> We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. \<b\>Customer experience:\</b\> Customers hosted in the specified regions may experience Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may stop without an error message or may repeat without progressing.
- **monitoring** 2026-05-15 04:34 UTC: \<b\>Current status:\</b\> We've identified and rolled back a Cortex Code update to resolve this issue. We'll continue to monitor the environment until we're confident all services are functioning properly. \<b\>Customer experience:\</b\> Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing. \<b\>Incident start time:\</b\> 22:50 UTC May 14, 2026 \<b\>Incident end time:\</b\> 04:05 UTC May 15, 2026 \<b\>Preliminary root cause:\</b\> A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing.
- **resolved** 2026-05-15 05:25 UTC: \<b\>Current status:\</b\> We've monitored the environment and confirmed the rollback restored service. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. \<b\>Customer experience:\</b\> Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing. \<b\>Incident start time:\</b\> 22:50 UTC May 14, 2026 \<b\>Incident end time:\</b\> 04:05 UTC May 15, 2026 \<b\>Preliminary root cause:\</b\> A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing. A root cause analysis (RCA) document will be published within five business days.
- **postmortem** 2026-05-22 00:26 UTC: Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \\(RCA\\) is available on the Snowflake Community site: \[https://community.snowflake.com/s/article/INC0157230\](https://community.snowflake.com/s/article/INC0157230)


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Canonical: https://rewindex.com/company/snowflake/incidents/mkbgc4vgdhdb · Markdown: https://rewindex.com/company/snowflake/incidents/mkbgc4vgdhdb.md · JSON: https://rewindex.com/api/v1/companies/snowflake/incidents/mkbgc4vgdhdb · Generated 2026-10-18T09:36:59.125Z