Snowflake: AWS - US East (N. Virginia): INC0111066
Timeline of updates
- resolved
Current status: We've confirmed that the issue has been remediated following the implementation of the fix and extended monitoring of the affected infrastructure through periods of peak connection requests. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Users in the affected region(s) intermittently could not sign in or use the Snowflake service via Snowsight. As the issue was intermittent, attempting to reload the page or sign in again may have succeeded. Incident start time: 13:30 UTC July 01, 2024 Incident end time: 00:15 UTC July 02, 2024 Preliminary root cause: The catalyst for impact has been attributed to a significant increase in connection requests against a primary database supporting Snowsight application infrastructure. Our initial analysis indicated that the increase in requests was due to organic usage increases over time, and during each occurrence of impact (INC0110718, INC0110871, and INC0111066) we implemented a number of optimizations to reduce load and improve performance of the database infrastructure. However, further investigation identified a previously implemented change that resulted in compounded traffic and subsequent connection requests being initiated against the affected database infrastructure over time. During periods of peak traffic, the problem was exacerbated and caused the service to experience intermittent periods of degraded performance while core services were throttled to manage the significant increase in requests. A root cause analysis (RCA) document will be published within seven business days.
From Snowflake’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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Cite this
Status incident (vendor impact label: minor) posted by Snowflake, started 2024-07-01 14:01 UTC, resolved after 32 h, 1 update(s).
- Title
- AWS - US East (N. Virginia): INC0111066
- Vendor
- Snowflake
- Date
- URL
- https://rewindex.com/company/snowflake/incidents/9k4hfmmb7s03
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