Companies/Smartsheet/Incidents

Smartsheet: Intermittent Application Connectivity Issues

Timeline of updates

1. resolved2019-02-07 20:00 UTC

   Between Monday February 4th and Wednesday February 6th, some Smartsheet customers had trouble accessing Smartsheet or experienced slow performance working with Smartsheet data. We want to provide you an explanation of the event and the steps we have taken to prevent future occurrences. On Monday, February 4th, we began to see increased load on our application servers. Server usage would spike and it became unable to process user requests, causing overall slowdowns for some customers. We immediately took several actions to mitigate customer impact. In parallel, our engineers began an investigation to identify the root cause. On Wednesday morning we identified a bug in our search service that under certain conditions caused search requests to consume large amounts of memory. We immediately took action to correct this issue and our service returned to normal operations at 11 am Wednesday, February 6th. We understand that our customers depend on Smartsheet to support their critical business needs and we take that trust very seriously. We continue to focus on providing the best experience possible with Smartsheet and appreciate the partnership of our customers.

From Smartsheet’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.smartsheet.com (opens in new tab).

Smartsheet profileRecent Smartsheet incidentsAll outages on February 4, 2019Smartsheet in February 2019MarkdownJSON