Sinch: [Scheduled] Contact Pro ticketing portal: Planned customer portal migration
Timeline of updates
- resolved
Our Contact Pro ticketing portal have now been migrated to Jira Cloud system. You can access to the new portal via this link https://sinchenterprise.atlassian.net/servicedesk/customer/portal/1181 (opens in new tab) You will be asked to reset your password on first login to the portal. Search for Contact Pro (or Sinch Contact Pro) from the portal view and select it to create a ticket.
From Sinch’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.sinch.com (opens in new tab).
Cite this
Maintenance posted by Sinch, started 2025-10-24 11:00 UTC, resolved after 3 d, 1 update(s).
- Title
- [Scheduled] Contact Pro ticketing portal: Planned customer portal migration
- Vendor
- Sinch
- Date
- URL
- https://rewindex.com/company/sinch/incidents/y5y4f3wc6rbt
Sinch profileRecent Sinch incidentsAll outages on October 24, 2025Sinch in October 2025MarkdownJSON