# Sinch: [Scheduled] Contact Pro ticketing portal: Planned customer portal migration

> Sinch maintenance “[Scheduled] Contact Pro ticketing portal: Planned customer portal migration” on 2025-10-24: impact maintenance (vendor’s label), 3 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/y5y4f3wc6rbt
Last updated: 2025-10-27T05:04:00Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: resolved
- Started: 2025-10-24 11:00 UTC · Resolved: 2025-10-27 05:04 UTC · Duration: 3 d
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/y5y4f3wc6rbt](https://status.sinch.com/incidents/y5y4f3wc6rbt)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2025-10-27 05:04 UTC: Our Contact Pro ticketing portal have now been migrated to Jira Cloud system. You can access to the new portal via this link https://sinchenterprise.atlassian.net/servicedesk/customer/portal/1181 You will be asked to reset your password on first login to the portal. Search for Contact Pro (or Sinch Contact Pro) from the portal view and select it to create a ticket.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Maintenance posted by Sinch, started 2025-10-24 11:00 UTC, resolved after 3 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/y5y4f3wc6rbt
- Citation: Sinch, “[Scheduled] Contact Pro ticketing portal: Planned customer portal migration” (2025-10-24 11:00 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/y5y4f3wc6rbt (CC BY 4.0).
- Markdown link: `[Sinch: Scheduled Contact Pro ticketing portal: Planned customer portal migration (2025-10-24)](https://rewindex.com/company/sinch/incidents/y5y4f3wc6rbt)`


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Canonical: https://rewindex.com/company/sinch/incidents/y5y4f3wc6rbt · Markdown: https://rewindex.com/company/sinch/incidents/y5y4f3wc6rbt.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/y5y4f3wc6rbt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:26:03.927Z