Sinch: Messaging Service Degradation (APAC / EU)
Timeline of updates
- resolved
Dear Client, We are writing to retroactively inform you of an incident affecting Sinch Engage messaging and social channel functionality across the APAC and EU regions. Incident Start Time: 2026-03-12 14:55 UTC Incident End Time: 2026-03-12 16:00 UTC Clients using the service on the affected regions may have experienced: - Slow loading of the Social Channels page - WhatsApp senders not appearing in the sender configuration - Delays or intermittent issues with messaging services Functionality has been restored and no further issues should be observed. We appreciate your patience and apologize for any inconveniences experienced as a result of this issue.
From Sinch’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.sinch.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Sinch, started 2026-03-12 16:32 UTC, resolved after 0 min, 1 update(s).
- Title
- Messaging Service Degradation (APAC / EU)
- Vendor
- Sinch
- Date
- URL
- https://rewindex.com/company/sinch/incidents/m831lhc9x1l9
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