Sinch: Incident - Sinch Engage Classic - Chat Bot Degradation
Timeline of updates
- resolved
Dear Client, We are writing this to inform you retroactively about a service degradation that affected the Sinch Engage Classic service. Clients using chat bots in Sinch Engage Classic may have experienced a performance degradation/outage during the times specified below: Incident Start Time: 20-02-2026 09:00 UTC Incident End Time: 20-02-2026 16:35 UTC Impact: Performance degradation/outage for clients using Sinch Engage Classic chat bots.
From Sinch’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.sinch.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Sinch, started 2026-02-20 09:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Incident - Sinch Engage Classic - Chat Bot Degradation
- Vendor
- Sinch
- Date
- URL
- https://rewindex.com/company/sinch/incidents/3ckg6tpxl8c9
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