# Sinch: Incident - Sinch Engage Classic - Chat Bot Degradation

> Sinch status incident “Incident - Sinch Engage Classic - Chat Bot Degradation” on 2026-02-20: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/3ckg6tpxl8c9
Last updated: 2026-02-20T09:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-02-20 09:00 UTC · Resolved: 2026-02-20 09:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/3ckg6tpxl8c9](https://status.sinch.com/incidents/3ckg6tpxl8c9)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2026-02-20 09:00 UTC: Dear Client, We are writing this to inform you retroactively about a service degradation that affected the Sinch Engage Classic service. Clients using chat bots in Sinch Engage Classic may have experienced a performance degradation/outage during the times specified below: Incident Start Time: 20-02-2026 09:00 UTC Incident End Time: 20-02-2026 16:35 UTC Impact: Performance degradation/outage for clients using Sinch Engage Classic chat bots.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Sinch, started 2026-02-20 09:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/3ckg6tpxl8c9
- Citation: Sinch, “Incident - Sinch Engage Classic - Chat Bot Degradation” (2026-02-20 09:00 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/3ckg6tpxl8c9 (CC BY 4.0).
- Markdown link: `[Sinch: Incident - Sinch Engage Classic - Chat Bot Degradation (2026-02-20)](https://rewindex.com/company/sinch/incidents/3ckg6tpxl8c9)`


---
Canonical: https://rewindex.com/company/sinch/incidents/3ckg6tpxl8c9 · Markdown: https://rewindex.com/company/sinch/incidents/3ckg6tpxl8c9.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/3ckg6tpxl8c9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:05:21.962Z