Sinch: Delivery Issue Colombia - Claro
Affected components: External Connectivity - SMS - LATAMSMS - LATAM
Timeline of updates
- investigating
We are currently observing delivery issues in Colombia - Claro
Incident Start Time: 2026-11-03 19:04 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com. - resolved
This incident has been resolved.
Incident Start Time: 2026-11-03 19:04 UTC
Incident Start Time: 2026-11-03 21:40 UTC
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-11-03 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
80a7af0301f58e55…Version 2 captured
In the 2026-11-03 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
07207064f82c53c0…
Impact, status and times are the vendor’s own, as last archived. View on status.sinch.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Sinch, started 2026-11-03 20:40 UTC, resolved after 2.7 h, 2 update(s); edited after publishing.
- Title
- Delivery Issue Colombia - Claro
- Vendor
- Sinch
- Date
- URL
- https://rewindex.com/company/sinch/incidents/3b0g0w372lrn
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