Sigma Computing change history: Chat Support experiencing 3rd party outage

Sigma Computing’s major chat support outage ran from 2026-01-09 20:33 UTC to 2026-01-09 22:23 UTC, lasting 1 h 49 min. Third-party provider Intercom experienced an outage and reported implementing a fix; Sigma confirmed chat support was fully operational at resolution. Customers were directed to submit support tickets for urgent requests and warned of slower responses.