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Shopify: Some merchants encountering error messages within their admins

No impact listedStatus: resolvededitedStarted Resolved (42 min)4 updateswww.shopifystatus.com (opens in new tab)
Summary

Shopify edited its resolved incident update to say “Admin” instead of “Shopify admin.” This was a wording-only edit; the reported errors, mobile app impact, fix and resolution details were unchanged.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

  1. investigating

    Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.

  2. investigating

    We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.

  3. identified

    We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.

  4. resolvedEdited

    Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on www.shopifystatus.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Shopify, started 2026-10-29 08:18 UTC, resolved after 42 min, 4 update(s); edited after publishing.

Title
Some merchants encountering error messages within their admins
Vendor
Shopify
Date
URL
https://rewindex.com/company/shopify/incidents/ws81r0mt0wpr

Shopify profileRecent Shopify incidentsAll outages on October 29, 2026Shopify in October 2026MarkdownJSON