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SentinelOne: [NA1, EU1] Multiple Consoles Down
SentinelOne reported a major outage affecting multiple management consoles in USA (NA1) and Germany (EU1), starting 2025-08-11 08:46 UTC and resolved at 2025-08-11 11:05 UTC (2 h 18 min). Endpoint protection remained intact; a fix was implemented and all services were fully restored.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Consoles - USA (NA1)USA (NA1)Consoles - Germany (EU1)Germany (EU1)
Timeline of updates
- investigating
We are aware of outages impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored. Endpoint protection remains intact during this period.
- identified
The issue has been identified and a fix is being implemented.
- identified
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- identified
We are continuing to work on a fix for this issue.
- monitoring
A fix has been implemented and we are monitoring the results.
- monitoring
We are continuing to monitor for any further issues.
- monitoring
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- resolved
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Rewindex changes for this incident
- Major incident: [NA1, EU1] Multiple Consoles Down 2025-08-11 08:46 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SentinelOne profile · Recent SentinelOne incidents · Markdown · JSON