# SentinelOne: [NA1, EU1] Multiple Consoles Down

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-11 08:46 UTC · Resolved: 2025-08-11 11:05 UTC · Duration: 2.3 h
- Updates: 8 · Affected components: Consoles - USA (NA1), USA (NA1), Consoles - Germany (EU1), Germany (EU1)
- [Vendor status page: https://stspg.io/n26yr2mf0h1t](https://stspg.io/n26yr2mf0h1t)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)

## Summary

SentinelOne reported a major outage affecting multiple management consoles in USA (NA1) and Germany (EU1), starting 2025-08-11 08:46 UTC and resolved at 2025-08-11 11:05 UTC (2 h 18 min). Endpoint protection remained intact; a fix was implemented and all services were fully restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-11 08:46 UTC: We are aware of outages impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored. Endpoint protection remains intact during this period.
- **identified** 2025-08-11 09:14 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2025-08-11 09:14 UTC: The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- **identified** 2025-08-11 09:14 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-08-11 09:21 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2025-08-11 09:21 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2025-08-11 09:22 UTC: A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- **resolved** 2025-08-11 11:05 UTC: All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

## Rewindex changes for this incident

- 2025-08-11 08:46 UTC: [Major incident: \[NA1, EU1\] Multiple Consoles Down](https://rewindex.com/change/ifc9ab6b14d6bfa.md)


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Canonical: https://rewindex.com/company/sentinelone/incidents/qgmdc2j76m53 · Markdown: https://rewindex.com/company/sentinelone/incidents/qgmdc2j76m53.md · JSON: https://rewindex.com/api/v1/companies/sentinelone/incidents/qgmdc2j76m53 · Generated 2026-10-18T12:36:23.816Z