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CompaniesSendGridIncidents

SendGrid: SMS Delivery Delays from Twilio to Airtel India

MinorStatus: resolvedStarted Resolved (5.0 h)1 updatestatus.sendgrid.com (opens in new tab)
Part of an outage event

Salesforce outage, Sep 16, 2026 · 16 vendors, 21 incidents

SendGrid’s incident started in the same window without naming Salesforce (timing only, not evidence of a link). (timing only, posted +2 h 21 min vs Salesforce’s own post)

Swipe sideways to see the whole diagram.

same windowSalesforceposted 07:19 UTC1 to 4 hours later4 vendors, 4 blamed SalesforceBraze, Gong, ClickHouse Cloud, SmartsheetLater1 vendor, 1 blamed SalesforceSalesloftSendGrid (this incident)posted +2 h 21 min
same windowSalesforceposted 07:19 UTC1 to 4 hours later4 vendors, 4 blamed SalesforceBraze, Gong, ClickHouseCloud, SmartsheetLater1 vendor, 1 blamed SalesforceSalesloftSendGrid (this incident)posted +2 h 21 min
SendGrid is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Salesforce<br/>posted 07:19 UTC"]:::root
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Salesforce<br/>Braze, Gong, ClickHouse Cloud, Smartsheet"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed Salesforce<br/>Salesloft"]:::blames
  root --> later
  me["SendGrid (this incident)<br/>posted +2 h 21 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.

From SendGrid’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.sendgrid.com (opens in new tab).

SendGrid profileRecent SendGrid incidentsMarkdownJSON