# SendGrid: SMS Delivery Delays from Twilio to Airtel India

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-16 09:40 UTC · Resolved: 2026-09-16 14:38 UTC · Duration: 5.0 h
- Updates: 1
- [Vendor status page: https://status.sendgrid.com/incidents/zpm5y3jqs7ls](https://status.sendgrid.com/incidents/zpm5y3jqs7ls)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Part of an outage event

- [Salesforce outage, Sep 16, 2026: 16 vendors, 21 incidents](https://rewindex.com/events/2026-09-16-salesforce)
- This incident started in the same window without naming Salesforce (timing only, not evidence of a link). (timing only, posted +2 h 21 min vs Salesforce’s own post)

```mermaid
flowchart LR
  root["Salesforce<br/>posted 07:19 UTC"]:::root
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Salesforce<br/>Braze, Gong, ClickHouse Cloud, Smartsheet"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed Salesforce<br/>Salesloft"]:::blames
  root --> later
  me["SendGrid (this incident)<br/>posted +2 h 21 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2026-09-16 14:38 UTC: The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/sendgrid/incidents/zpm5y3jqs7ls · Markdown: https://rewindex.com/company/sendgrid/incidents/zpm5y3jqs7ls.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/zpm5y3jqs7ls · Generated 2026-10-19T23:14:37.495Z