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SendGrid: SMS Delivery Failures from Twilio to Multiple Networks in South Africa

MinorStatus: resolvededitedStarted Resolved (10 h)8 updatesstatus.sendgrid.com (opens in new tab)

Affected components: CARRIER NETWORK - SMS, Middle East & AfricaSMS, Middle East & Africa

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified

    Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified

    Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring

    We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring

    We have observed a recovery in SMS delivery from Twilio to South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring

    We have observed a recovery in SMS delivery from Twilio to multiple networks in South Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  8. resolved

    The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally.

Changes Rewindex caught on this incident

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How the archive is checked, and what it cannot prove.

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Impact, status and times are the vendor’s own, as last archived. View on status.sendgrid.com (opens in new tab).

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