# SendGrid: SMS Delivery Failures from Twilio to Multiple Networks in South Africa

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 19:46 UTC · Resolved: 2026-10-24 05:56 UTC · Duration: 10 h
- Updates: 8 · Affected components: CARRIER NETWORK - SMS, Middle East & Africa, SMS, Middle East & Africa
- [Vendor status page: https://status.sendgrid.com/incidents/xcbrh41hy85d](https://status.sendgrid.com/incidents/xcbrh41hy85d)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-23 19:46 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 19:51 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 20:53 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-23 22:58 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-23 23:20 UTC: We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-24 01:22 UTC: We have observed a recovery in SMS delivery from Twilio to South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-24 05:23 UTC: We have observed a recovery in SMS delivery from Twilio to multiple networks in South Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- **resolved** 2026-10-24 05:56 UTC: The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally.

## Rewindex changes for this incident

- 2026-10-23 21:03 UTC: [Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/change/r78f68430cc2c11.md)
- 2026-10-23 23:03 UTC: [Incident updated: SMS Delivery Failures from Twilio to South Africa](https://rewindex.com/change/re4a413d97653f6.md)
- 2026-10-23 23:23 UTC: [Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/change/r8c49614b66a9e5.md)
- 2026-10-24 01:23 UTC: [Incident updated: SMS Delivery Failures from Twilio to South Africa](https://rewindex.com/change/r2b2bb26c358ff6.md)
- 2026-10-24 05:33 UTC: [Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/change/r1323c65fbf3615.md)
- 2026-10-24 06:03 UTC: [Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/change/r9abecfa3181c97.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/xcbrh41hy85d · Markdown: https://rewindex.com/company/sendgrid/incidents/xcbrh41hy85d.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/xcbrh41hy85d · Generated 2026-10-24T11:16:33.877Z