SendGrid: Some Customers May Have Incorrect Balances Reflected on Their Account
Affected components: BillingTWILIO PLATFORM - Billing
Timeline of updates
- investigating
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
- investigating
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
- investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
Changes Rewindex caught on this incident
- Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account
- Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on status.sendgrid.com (opens in new tab).