# SendGrid: Some Customers May Have Incorrect Balances Reflected on Their Account

> SendGrid status incident “Some Customers May Have Incorrect Balances Reflected on Their Account” on 2026-11-02: impact minor (vendor’s label), 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sendgrid/incidents/k76vg1mcxj88
Last updated: 2026-11-02T20:29:52Z

- Impact (vendor’s label): minor
- Status: investigating · edited after publishing
- Started: 2026-11-02 16:37 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4 · Affected components: Billing, TWILIO PLATFORM - Billing
- [Vendor status page: https://status.sendgrid.com/incidents/k76vg1mcxj88](https://status.sendgrid.com/incidents/k76vg1mcxj88)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-11-02 16:37 UTC: Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
- **investigating** 2026-11-02 17:30 UTC: Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
- **investigating** 2026-11-02 18:36 UTC: Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
- **investigating** 2026-11-02 19:34 UTC: Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.

## Rewindex changes for this incident

- 2026-11-02 17:33 UTC: [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r1c3005109e206c.md)
- 2026-11-02 18:43 UTC: [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/re6563e9a30b1d1.md)
- 2026-11-02 19:43 UTC: [Incident updated: Some Customers May Have Incorrect Balances Reflected on Their Account](https://rewindex.com/change/r898a1f65f0b007.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/k76vg1mcxj88 · Markdown: https://rewindex.com/company/sendgrid/incidents/k76vg1mcxj88.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/k76vg1mcxj88 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T20:29:52.702Z