rewindex

CompaniesSendGridIncidents

SendGrid: Voice Call Post Dial Delay from Twilio Phone Numbers to Chile

MinorStatus: monitoringeditedStarted Not resolved7 updatesstatus.sendgrid.com (opens in new tab)

Affected components: CARRIER NETWORK - Voice, Latin AmericaVoice, Latin America

Timeline of updates

  1. investigating

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring

    We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring

    We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring

    We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Rewindex captured a newer version after the last checkpoint; the next run () commits it.

Impact, status and times are the vendor’s own, as last archived. View on status.sendgrid.com (opens in new tab).

SendGrid profileRecent SendGrid incidentsMarkdownJSON