# SendGrid: Voice Call Post Dial Delay from Twilio Phone Numbers to Chile

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-23 14:53 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 7 · Affected components: CARRIER NETWORK - Voice, Latin America, Voice, Latin America
- [Vendor status page: https://status.sendgrid.com/incidents/dd5fhn3m0l57](https://status.sendgrid.com/incidents/dd5fhn3m0l57)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-23 14:53 UTC: Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-23 15:54 UTC: Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-23 17:59 UTC: Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **investigating** 2026-10-23 22:05 UTC: Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **monitoring** 2026-10-23 22:59 UTC: We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-24 01:00 UTC: We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-24 05:13 UTC: We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-23 16:03 UTC: [Incident updated: Voice Call Post Dial Delay from Twilio Phone Numbers to Chile](https://rewindex.com/change/rbfe3d5fe06b975.md)
- 2026-10-23 18:04 UTC: [Incident updated: Voice Call Post Dial Delay from Twilio Phone Numbers to Chile](https://rewindex.com/change/ra52931d47955f0.md)
- 2026-10-23 22:13 UTC: [Incident updated: Voice Call Post Dial Delay from Twilio Phone Numbers to Chile](https://rewindex.com/change/rf161a6afaefa19.md)
- 2026-10-23 23:03 UTC: [Incident updated: Voice Call Post Dial Delay from Twilio Phone Numbers to Chile](https://rewindex.com/change/rf1809d19e6c665.md)
- 2026-10-24 01:03 UTC: [Incident updated: Voice Call Post Dial Delay from Twilio Phone Numbers to Chile](https://rewindex.com/change/rc0a40b942e2cda.md)
- 2026-10-24 05:23 UTC: [Incident updated: Voice Call Post Dial Delay from Twilio Phone Numbers to Chile](https://rewindex.com/change/r6966ce1667001f.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/dd5fhn3m0l57 · Markdown: https://rewindex.com/company/sendgrid/incidents/dd5fhn3m0l57.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/dd5fhn3m0l57 · Generated 2026-10-24T11:15:54.721Z