Scaleway: [Webhosting] cPanel platform unavailability
Timeline of updates
- resolved
Update 22/03/2021 12.10PM CET : cPanel login update should work again for reinitialization. Otherwise we will invite you to follow the process underneath. Update 22/03/2021 12.00PM CET : We are still experiencing issues on which our hosting team is working on. Our apologies for the extra inconvenience. We lost the whole hypervisor. We were able to save a few database. If you do not see the DB on your account, it means it has been lost. You may reset your password via email. All the other data such as website files and emails is available on your cPanel account (also via FTP, SSH). Affected users should rebuild their websites and configurations using their backup. The save of your data can be found on the 'root' file, in order to re-establish your website. We are deeply sorry for the inconvenience encountered.
From Scaleway’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.scaleway.com (opens in new tab).
Cite this
Status incident (vendor impact label: major) posted by Scaleway, started 2021-03-19 11:59 UTC, resolved after 2 d, 1 update(s).
- Title
- [Webhosting] cPanel platform unavailability
- Vendor
- Scaleway
- Date
- URL
- https://rewindex.com/company/scaleway/incidents/3zzv5h56tmby
Scaleway profileRecent Scaleway incidentsAll outages on March 19, 2021Scaleway in March 2021MarkdownJSON