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CompaniesSanityIncidents

Sanity: Payment form not loading in Manage

MinorStatus: resolvedStarted Resolved (16 min)3 updatesstspg.io (opens in new tab)

Affected components: Manage

Timeline of updates

  1. identified

    We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan.

    Existing subscriptions and saved payment methods are not affected.

    The cause has been identified and a fix is being deployed. We'll post an update once it's live.

  2. monitoring

    The fix has been deployed and the payment form is restored.

    We're verifying the affected flows and monitoring for any further issues.

  3. resolved

    This incident has been resolved.

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Sanity, started 2026-09-01 07:31 UTC, resolved after 16 min, 3 update(s).

Title
Payment form not loading in Manage
Vendor
Sanity
Date
URL
https://rewindex.com/company/sanity/incidents/fg2dxvdb8smv

Sanity profileRecent Sanity incidentsAll outages on September 1, 2026Sanity in September 2026MarkdownJSON