# Sanity: Payment form not loading in Manage

> Sanity status incident “Payment form not loading in Manage” on 2026-09-01: impact minor (vendor’s label), 16 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sanity/incidents/fg2dxvdb8smv
Last updated: 2026-09-01T07:46:59Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-01 07:31 UTC · Resolved: 2026-09-01 07:46 UTC · Duration: 16 min
- Updates: 3 · Affected components: Manage
- [Vendor status page: https://stspg.io/n6gtdln6g97x](https://stspg.io/n6gtdln6g97x)
- [Company: Sanity](https://rewindex.com/company/sanity.md)

## Timeline of updates

- **identified** 2026-09-01 07:31 UTC: We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan. Existing subscriptions and saved payment methods are not affected. The cause has been identified and a fix is being deployed. We'll post an update once it's live.
- **monitoring** 2026-09-01 07:35 UTC: The fix has been deployed and the payment form is restored. We're verifying the affected flows and monitoring for any further issues.
- **resolved** 2026-09-01 07:46 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Sanity, started 2026-09-01 07:31 UTC, resolved after 16 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/sanity/incidents/fg2dxvdb8smv
- Citation: Sanity, “Payment form not loading in Manage” (2026-09-01 07:31 UTC). Archived by Rewindex: https://rewindex.com/company/sanity/incidents/fg2dxvdb8smv (CC BY 4.0).
- Markdown link: `[Sanity: Payment form not loading in Manage (2026-09-01)](https://rewindex.com/company/sanity/incidents/fg2dxvdb8smv)`


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Canonical: https://rewindex.com/company/sanity/incidents/fg2dxvdb8smv · Markdown: https://rewindex.com/company/sanity/incidents/fg2dxvdb8smv.md · JSON: https://rewindex.com/api/v1/companies/sanity/incidents/fg2dxvdb8smv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:38:11.018Z